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Leaders: Watch Your Tone

Leaders: Watch Your Tone

 It’s not what you say, it’s how you say it. Most leaders underestimate how truly powerful this piece of advice can be. As a front line leader, supervisor or manager, how you say things to your team will impact their motivation, engagement and performance. One of the classic ways leaders mess up the tone […]

Help Employees Become Process Experts

Help Employees Become Process Experts

Many leaders complain about having their team members relying on them to answer every question, troubleshoot every problem and make every decision. They want their employees to think for themselves, do basic troubleshooting and make certain decisions. When questions come up and machines break down, someone needs to come up with a solution. But, you […]

Leaders: Hands on, or Hands off?

Leaders: Hands on, or Hands off?

 As a leader, is it better to be hands on or hands off with your workgroup? As with many leadership questions, there isn’t always a clear answer between one or the other. One of our clients had us develop their front line leaders because their tendency was to grab a wrench and solve all […]

New Manager, New Department

New Manager, New Department

Read, watch, or both: the following is a transcript of the above video. We’re going to look at the challenges when managers are assigned to new or different locations, departments or divisions inside your company, what’s good about it, and how to approach making changes. If you’re reassigned as a manager to a different department, […]

Should you manage like Steve Jobs?

As I make my way through the biography of Steve Jobs by Walter Isaacson I am struck by the apparent incompatible realities of Steve Jobs. As a manager, especially in his early days, Steve Jobs was as autocratic, manipulative and inconsistent as they come. And yet he transformed several industries, created an incredible amount of […]

Character or Caricature?

My daughter and I had our portraits drawn as caricatures. It is a cartoon-like mocking, exaggerated portrait.   Sometimes when you meet someone, you get the gut feeling that they are trying to be someone they aren’t. An overcompensation for a deep seated fear or anxiety.   As leaders, our employees and team members will […]