How Should Leaders Apologize?

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How Should Leaders Apologize?

How Should Leaders Apologize?

 How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]

Rebuilding Broken Trust

Rebuilding Broken Trust

 Rebuilding broken trust is essential in order for your team to be motivated to follow your example. If your team can’t trust you, they won’t be motivated to do what you need them to do. Trust will break down when you, as the leader, promise something to a member of your team, and then […]

Embrace Progressive Discipline

Embrace Progressive Discipline Embrace Progressive Discipline

Although difficult, it’s important that every front line leader learns how to embrace progressive discipline as a tool to create behavior change. Before we go any further, let’s make sure we all understand what we mean by progressive discipline. It’s the process of applying increasingly severe consequences when an employee fails to correct a performance […]

Embrace Progressive Discipline

Embrace Progressive Discipline

 Although difficult, it’s important that every front line leader learns how to embrace progressive discipline as a tool to create behavior change. Before we go any further, let’s make sure we all understand what we mean by progressive discipline. It’s the process of applying increasingly severe consequences when an employee fails to correct a […]

Great Leaders Listen

Great Leaders Listen

 One of the key leadership attributes that will make you successful is your ability to listen to your group. When you think about some of the people that you consider to be the most effective communicators, chances are that they’re great listeners. When you listen better as a leader a few things will happen: […]

Great Leaders Listen

Great Leaders Listen Great Leaders Listen

One of the key leadership attributes that will make you successful is your ability to listen to your group. When you think about some of the people that you consider to be the most effective communicators, chances are that they’re great listeners. When you listen better as a leader a few things will happen: • […]

Tough Guys Get Hurt Feelings

Tough Guys Get Hurt Feelings

 The tough guys on your team get hurt feelings. Yes, even those tough guys are sensitive on the inside. And when their feelings get hurt, instead of whimpering, they come out swinging, substituting anger for sadness. In the toughest, grittiest work environments, where the work is tough and the workers are just as tough, […]